- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account, you may use it.
- What currency are your prices in?
Although we are based in Canada, all prices are shown in USD.
- When will my order ship?
All items are shipped promptly within 3 business days after payment has been received and cleared. Please note that an additional 5 to 10 business days may be required to create made to order designs, which will be noted in the item description.
- How long does shipping take?
Most domestic and U.S. orders take 5 to 10 business days to arrive. Most international orders take 10 to 14 business days to arrive. Please note that delivery times are not guaranteed and are ESTIMATIONS ONLY. Your package may arrive sooner or later. For U.S. and International customers, please also allow extra time for Customs delays.
- Do you ship internationally?
Yes we do! However, please note that your package may be subject to additional duties and fees depending on your country’s policies and may take longer to arrive due to Customs delays.
- Can I upgrade my shipping method?
Yes, absolutely. If you'd like to upgrade your shipping method for a faster delivery time, tracking options, or delivery insurance, please feel free to contact us before ordering for options and price estimations to your address.
- Do you accept refunds/exchanges?
Our first and foremost goal is to make sure our customers are happy with their purchase. Love and care is put into every single item, but if you find your purchase to be unsatisfactory, please contact us with your concerns. We would be happy to work something out with you or gladly accept an exchange for something else at our shop with the same value WITHIN ONE WEEK OF RECEIPT. Shipping and return shipping charges will not be included in your refund/exchange. PLEASE NOTE THAT REFUNDS/EXCHANGES ARE NOT ACCEPTED FOR EARRINGS DUE TO HYGIENIC REASONS.
- Do you take custom/wholesale orders?
Yes, absolutely! We are more than happy to accommodate custom orders, wholesale/consignment, and other special requests. Please feel free to contact us for more information.
- Do you gift wrap your items?
All of our products come lovingly packaged and ready for giving. If you are purchasing an item as a gift, please contact us so that we don't include an itemized receipt with your order. If you'd like to include a message with your gift, just let us know, and we can easily include a handwritten note.
- How do I care for my jewelry?
If you have purchased jewelry made with sterling silver or brass, please note that it will tarnish with time. You can prevent heavy tarnishing by limiting its exposure to air. When you are not wearing the piece, keep it stored in a ziplock bag or jewelry box. If you need to polish your jewelry, we recommend using a jewelry polishing cloth that has been treated for the metal you wish to polish. Other forms of polishing may harm your jewelry or damage the finish. We also do not recommend wearing any of our jewelry while playing sports, swimming, showering, or any other activities that would expose the pieces to moisture or heavy activity. Perfumes, lotions, and excessive sweat can also affect the patina or finishes of certain pieces. If there is an alternate recommended method for the design you have purchased, additional instructions will be included with your order.
- More Questions?
If you have any further questions or concerns, please don’t hesitate to contact us.
- Copyright © 2007-2013 A.J. Robertson.
- All contributed content of http://lenandlen.bigcartel.com and all original works, including designs, photos, titles, and text, are copyright © 2007-2013 of len&len by A.J. Robertson. All rights reserved. The contributed material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with the prior written permission of owner.